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EXCHANGES: The Excitement Guarantee

We are currently not accepting product returns due to COVID-19. There will be a grace period to return defective merchandise once our vendors allow products to be returned. Once we are back to normal, the below policies will be reapplied.

Did you buy something from an Excitement Store and get it home to play only to find that it's just not quite right for you or your partner?

 

Don't settle! We know that sometimes you can't tell in advance if you or your partner will like something until you get to TRY IT AT HOME! So go ahead, have the confidence that your money won't be wasted if you take home that funky little something you're curious about. If you don't like it, bring it back and we'll find something else you'll love instead!

 

Yes, that's right. Bring your purchase back to any store (within 15 days, with original packaging and receipt), even if it's been used (toys only, smoke and lingerie must be in new condition)! Don't worry, we never re-sell an adult product that has been home with someone else; it will be discarded instead. There's no shame in bringing a toy back, we promise, though we might ask what you didn't like about it so we can learn about issues with certain toys or recommend something else that's better suited to you. You can also choose to get a store credit on a gift card, if you prefer. See below for specific details. 


EXCITEMENT STORES EXCHANGE POLICY

WE WANT YOU TOBE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF YOU FIND THAT YOU NEED TO EXCHANGE AN ITEM, PLEASE REVIEW THE COMPLETE DETAILS OF OUR POLICY BELOW TO DETERMINE IF ANY SPECIAL CONDITIONSAPPLY.

We require a RECEIPT and ORIGINAL PACKAGING for any merchandise being exchanged within the time periods noted below. All exchanges are at Manager’s discretion. No cash or card refunds. Any/all exchanges accepted will be for STORE CREDIT ONLY.

DVDs

DEFECTIVE DVDs can be exchanged for full store credit within 15 days of purchase with receipt. Note: We will test the DVD in our store DVD player to determine defectiveness. If DVD plays properly on our player, it will not be exchanged for credit. DVD players dowear out over time, so if your player is more than 5 years old, it may need to be replaced.

 

TOYS/ADULT NOVELTY ITEMS

Not happy with your toy/adult novelty purchase or found it to be defective? No problem! Bring it back to us within 15 days of purchase with the original packaging and receipt to exchange it for full store credit. We send it back to the manufacturer, you get to choose something else. Used toys may be exchanged if they have been properly cleaned. Many items include a warranty beyond the guarantee offered by Excitement. See stores or iloveexcitement.com for details.

 

SMOKE SHOP ITEMS

Tobacco/smoking accessories may be exchanged within 15days of purchase with the receipt and original packaging only if 100% NEW AND UNUSED. Please inspect your items carefully before purchase - we are not responsible for broken items once they leave our store.

 

LINGERIE/CLOTHING

Lingerie/clothing items can be exchanged for full store credit within 15 days of purchase with receipt and only if they are in the original condition with tags attached or original packaging undamaged. Soiled, worn, damaged, or laundered is considered to be “other than original condition” and is not eligible for exchange. All sales final on clearance/sale lingerie and all hosiery, body stockings and underwear that is not sold as part of a non-hosiery/panty lingerie set.

 

SUPPLEMENTS/PILLS

If you are not satisfied with the effects of an enhancement pill you’ve purchased from us, simply bring back the empty package with receipt within 15 days for 50% credit of previously purchased supplement price to use toward the purchase of a different supplement item.

 

Warranty Info

CompanyWarrantyMore Information
Adam and Eve5 yearsAdam and Eve / Evolved Warranty Page
Aneros1 year to lifetime1 year for electronic products, lifetime for non-electronic. Exchanges only. Aneros Warranty Page
Au Natrual by Blush90 daysBlush Warranty Page
Blush (not otherwise listed)30 days to 5 yearsWarranties vary by specific brand. Blush Warranty Page
Bodywand1 yearBodywand Limited Warranty Page
b-Vibe1 yearDefects only. b-Vibe Warranty Page
CalExotics (not otherwise mentioned)90 daysRegistration required. CalExotics Warranty Page
Clandestine Devices1 yearDefects only. Clandestine Warranty Page
Closet Collection1 yearDefects and damages only. Impulse Novelties Warranty Page
Cloud 930 daysUnused products only. Cloud 9 Warranty Page
Doc Johnson90 daysDoc Johnson Warranty Page
Embrace by CalExotics1 yearRegistration required. CalExotics Warranty Page
Evolved5 yearsDoes not include Vibratissimo. Evolved Warranty Page
Femme Fun1 yearFemme Fun Return Policy Page
Fleshlight

 

30-90 days
Only defective/incorrect, unused items qualify for the 90 day return policy. Otherwise, all unused items have 30 days. Fleshlight FAQ - Returns Page
Frederick's of Hollywood

1 year

Frederick's Customer Service
Fun Factory

2 years

Products with electrical components only. Defects only. Fun Factory Warranty Page
Hop by Blush

1 year

Blush Warranty Page
Hot Octopus

1 year

Defects only. Exchanges only. Hot Octopus Warranty Page
Jimmyjane3 yearsDoes not include Intro Series. JimmyJane Returns Page
JoyDivision2 yearsJoyDivision Contact Form
Lelo1 yearLelo Warranty Page
leWand1 yearleWand Warranty Page
Lovense1 yearDefects only. Lovense Warranty Page
Jopen (minus Vanity)1 yearJopen Warranty Page
Luxe by Blush5 yearsBlush Novelties Warranty Page
Luxe by CalExotics1 yearRegistration required. CalExotics Warranty Page
Mini Marvels by CalExotics1 yearRegistration required. CalExotics Warranty Page
Nalone1 yearNalone Contact Form
NasstoysN/ANo specific warranty policy, but Nasstoys can be contacted with any issues here: Nasstoys Contact Form, or on social media outlets.
Naturally Yours by Blush90 daysBlush Novelties Warranty Page
NjoyN/ANo specific warranty policy, but Njoy can be contacted with any issues here: Njoy Ethics Page
NS NoveltiesN/AVaries by product, check product packaging. NS Novelties Inquiry Form
Ovo15 yearsOvo Warranty Page
Pipedream60 daysRegistration required. Pipedream Product Registration Page
Rabbit Company5 yearsDefects only. Rabbit Company Warranty Page
Satisfyer10 yearsSatisfyer Inquiry Form
Sensuelle1 yearSensuelle Warranty Page
Silhouette by CalExotics1 yearRegistration required. CalExotics Warranty Page
Sola by Blush5 yearsProducts with electrical components only. Defects only. Blush Warranty Page
Vanity by Jopen10 yearsJopen Warranty Page
Vedo / Ohhh Bunny1 yearVedo Warranty and Replacement Page
Vibratissimo by Evolved2 yearsEvolved Warranty Page
We-Vibe1-2 yearsDefects only. We-Vibe Warranty Page
Womanizer2 yearsDoes not cover cosmetic damage. Womanizer Warranty Page
Zero Tolerance5 yearsZero Tolerance Warranty Page
Zolo1 yearZolo Warranty Page
XR (Master Series)6 monthsAdditional fees apply for returns that aren't defective. XR Return Policy
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