Exchange Policy

EXCHANGES: The Excitement Guarantee

Our team will work with you to ensure your problem is resolved. Please contact your local store for details.


Warranty Info

Company Warranty More Information
Adam and Eve 5 years Adam and Eve / Evolved Warranty Page
Aneros 1 year to lifetime 1 year for electronic products, lifetime for non-electronic. Exchanges only. Aneros Warranty Page
Au Natrual by Blush 90 days Blush Warranty Page
Blush (not otherwise listed) 30 days to 5 years Warranties vary by specific brand. Blush Warranty Page
Bodywand 1 year Bodywand Limited Warranty Page
b-Vibe 1 year Defects only. b-Vibe Warranty Page
CalExotics (not otherwise mentioned) 90 days Registration required. CalExotics Warranty Page
Clandestine Devices 1 year Defects only. Clandestine Warranty Page
Closet Collection 1 year Defects and damages only. Impulse Novelties Warranty Page
Cloud 9 30 days Unused products only. Cloud 9 Warranty Page
Doc Johnson 90 days Doc Johnson Warranty Page
Embrace by CalExotics 1 year Registration required. CalExotics Warranty Page
Evolved 5 years Does not include Vibratissimo. Evolved Warranty Page
Femme Fun 1 year Femme Fun Return Policy Page


30-90 days
Only defective/incorrect, unused items qualify for the 90 day return policy. Otherwise, all unused items have 30 days. Fleshlight FAQ - Returns Page
Frederick's of Hollywood

1 year

Frederick's Customer Service
Fun Factory

2 years

Products with electrical components only. Defects only. Fun Factory Warranty Page
Hop by Blush

1 year

Blush Warranty Page
Hot Octopus

1 year

Defects only. Exchanges only. Hot Octopus Warranty Page
Jimmyjane 3 years Does not include Intro Series. JimmyJane Returns Page
JoyDivision 2 years JoyDivision Contact Form
Lelo 1 year Lelo Warranty Page
leWand 1 year leWand Warranty Page
Lovense 1 year Defects only. Lovense Warranty Page
Jopen (minus Vanity) 1 year Jopen Warranty Page
Luxe by Blush 5 years Blush Novelties Warranty Page
Luxe by CalExotics 1 year Registration required. CalExotics Warranty Page
Mini Marvels by CalExotics 1 year Registration required. CalExotics Warranty Page
Nalone 1 year Nalone Contact Form
Nasstoys N/A No specific warranty policy, but Nasstoys can be contacted with any issues here: Nasstoys Contact Form, or on social media outlets.
Naturally Yours by Blush 90 days Blush Novelties Warranty Page
Njoy N/A No specific warranty policy, but Njoy can be contacted with any issues here: Njoy Ethics Page
NS Novelties N/A Varies by product, check product packaging. NS Novelties Inquiry Form
Ovo 15 years Ovo Warranty Page
Pipedream 60 days Registration required. Pipedream Product Registration Page
Rabbit Company 5 years Defects only. Rabbit Company Warranty Page
Satisfyer 10 years Satisfyer Inquiry Form
Sensuelle 1 year Sensuelle Warranty Page
Silhouette by CalExotics 1 year Registration required. CalExotics Warranty Page
Sola by Blush 5 years Products with electrical components only. Defects only. Blush Warranty Page
Vanity by Jopen 10 years Jopen Warranty Page
Vedo / Ohhh Bunny 1 year Vedo Warranty and Replacement Page
Vibratissimo by Evolved 2 years Evolved Warranty Page
We-Vibe 1-2 years Defects only. We-Vibe Warranty Page
Womanizer 2 years Does not cover cosmetic damage. Womanizer Warranty Page
Zero Tolerance 5 years Zero Tolerance Warranty Page
Zolo 1 year Zolo Warranty Page
XR (Master Series) 6 months Additional fees apply for returns that aren't defective. XR Return Policy